See Your Mail Before It Hits Your Mailbox

Make It Count

SPRINGFIELD, Mo.–Have you ever wanted to know what to expect in your mailbox before actually opening it?

Now there’s a way you can do that through a service offered by the United States Postal Service.

The service is called Informed Delivery and you can sign up for free on

It started close to a year ago with the idea of providing more transparency to customers and their mail.

 “It’s almost an unknown secret I guess you might say because there are a lot of people who do not know about it,” says letter carrier, Curtis Lewis.

Lewis is letting the cat out the bag. He’s been utilizing informed delivery for eight months and wants customers to be in on the benefits.

 “This is my own personal informed delivery email that I received and this shows the faces of the pieces of mail that should be in my mailbox when I get home,” says Lewis. 

 “I don’t go to the mailbox everyday. If I knew something important was there, I would go pick it up immediately maybe instead of waiting two or three days,” says customer, Roby Terrill.

The Informed Delivery procedure starts at its processing center where a digital picture is taken of the mail before customers are sent an email of it.

 “When they say you have mail arriving, it may not necessarily arrive that very day. It may be the next day,” says Lewis. 

And if that piece of mail or package never arrives, you can report it on

“There’s actually a process where you can check a box and report a mail piece that did not arrive. It gets reported back to the post office as well as the postal inspection service, which is our police agency that investigates mail theft,” says Lewis. 

“I’ve heard of a lot of friends missing mail that they were expecting. I think it would be really great to know what mail you should be expecting to receive in your mailbox,” says customer, Heather Zoromski. 

The Informed Delivery service can also be downloaded as an app on your smartphone.

Copyright 2020 Nexstar Inc. All rights reserved. This material may not be published, broadcast, rewritten, or redistributed.

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