SCAM ALERT: City Utilities warns of scam calls

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SPRINGFIELD, Mo. — City Utilities says a scammer is trying to take people’s money with a threatening message.

One of KOLR10’s viewers, Ron Rudolph, says he got a call on his home phone and cell phone from an 844 number and 417 number.

“I got a call at the house,” said Rudolph. “They left a message. Then they called back and left a message on my wife’s cell phone.”

A mysterious message on his answering machine, and cell phone said that he needed to pay his bill immediately.

The two voicemails had a bit different wording, but the message they wanted to send was clear.

The voicemail said “To avoid power disconnection, again the number is 1-844-312-7500. Please write it down. 1-844-312-7500. Thank you for choosing City Utilities of Springfield. Goodbye.”

City Utilities Communications Manager Joel Alexander says a high number of customers received that message, but there is no need to worry. They aren’t doing any disconnections right now, and won’t for weeks.

“The interesting thing about that is we’re not disconnecting for non-payment of utility services, and just today we’ve decided to that decision up until July 6,” said Alexander.

The utility company did a little investigating of their own.

“We’ve actually made contact with that number called it back, went through the process of getting ahold of somebody, and identified ourselves. Of course we were immediately hung up on,” said Alexander.

There’s no need to even go that far, Alexander says. If you have any questions, just go straight to CU.

“Ignore it,” said Alexander. “We will make a call occasionally to remind someone about their bill, but not a demanding call in any way, shape, or form.”

For questions, you can reach the real City Utilities at 417-863-9000.

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