Residents Upset With Liberty Utilities


AURORA, Mo —  A woman says her bills have been very high this summer, increasing around $100 per month, and the problem lies in the way her amount due is being determined. 

Aurora Resident Carol Jones, who lives alone, says her utility company, Liberty Utilities has spiked her bill this summer. 

“They said, ‘well we estimated the bill. I said I’m on fixed income, please don’t estimate my bill,” Jones says. 

Jones says when her bill is unusually high. 

“With the heat, it usually runs in the $130 or $140’s. Now, I’m getting them over $200. I’ve got one over $256,” says Jones. 

While Jones had no bills lying around to show us records of payment, she did reach out to others in the community on her Facebook who shared her concerns. 

“I found from many people that they are having a similar problem. We have one lady that had to move out of her place, in a small little two-bedroom home,” says Jones. 

Jones says when she has called the utility company, she doesn’t see hear an answer that is satisfying. 

“I was told ‘We estimate the readers and we don’t have the help.”

A statement sent to KOLR10 by Liberty Utilities reads:

“Occasionally, bills are estimated when meters are unable to be read. This can occur during periods of inclement weather, short staffing, when meters are obstructed, or when safety concerns are present at a residence.”

Carol says she’s done everything possible to cut her bill down, but to no avail. 

“I keep the blinds closed, I unplug everything in the house.”

While she has tried to do her part to keep her bill down, Carol says it’s time for the company to step up. 

“The utility companies, give them a fair shot to change something,” Jones says. 

If they don’t, she is looking towards another remedy, as are hundreds of others that have shared her frustration. 

“People feel like its about time for a class-action suit.”

Liberty Utilities declined an interview with KOLR10, but their statement goes on to say that they have not estimated more than 10 percent of their customers bills during any month this year. 

If folks feel they have an incorrect bill, they are encouraged to call customer service at 800-206-2300.

They say potential incorrect estimates will be automatically adjusted during the next billing cycle.  

Copyright 2019 Nexstar Broadcasting, Inc. All rights reserved. This material may not be published, broadcast, rewritten, or redistributed.

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