One local government agency is working to make your experience more pleasant

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“As somebody who’s on their lunch break, I thought this might take the entire hour that I had,” said Springfield resident Blake Mathis. “When in reality, it was three minutes tops.” 

You might be surprised to learn Mathis is explaining his experience at the tax office. 

“It was much more pleasant than I expected,” said Mathis. 

The response Greene County Collector of Revenue, Leah Betts, aims for.  

“Most people have had less than good experiences with government offices,” said Betts. “When I became the collector, I decided that I really wanted to make the experience different and out-of-the-box.” 

If you visit the office you might notice signs like this: 

Betts said she trains her staff to treat people like people, instead of numbers. 

“Who wants to drag themselves into an old stuffy government job where you’re just treating people like numbers and you’re just getting the day done to earn the paycheck,” said Betts.  We don’t want that, we want people to enjoy coming in, to love what they do.”

“They knew exactly what I needed and how to help out,” said Mathis. 
 

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