Uber glitch overcharges customers 100 times their fares

National News

FILE – In this May 10, 2019, file photo a banner for Uber is draped on the front of the New York Stock Exchange before the world’s largest ride-hailing service holds its initial public offering. Uber is letting passengers request a more comfortable ride if they’re willing to pay. The ride-hailing giant launched “comfort” rides Tuesday, July 9. (AP Photo/Mark Lennihan, File)

An apparent Uber glitch resulted in some customers of the ridesharing company being charged 100 times their advertised fares on Wednesday.

One customer wrote on Twitter that she was charged $1,308 for her Uber ride — sparking a fraud alert from her credit card company — instead of the advertised fare of $13.08. Others reported similar overcharging, including one person who expected an $8.79 fee for her ride but instead was charged $879.

Courtesy of Jason Bogdan Twitter account

Uber responded by telling customers that the problem was caused by a “known issue” that created “very high” charges. It said it fixed the problem, but didn’t explain what caused it. Some customers expressed frustration at what they viewed as an underwhelming response.

The issue has not been fixed because my bank account has still been debited for the wrong amount,” one customer responded to Uber. “Fixing the issue would mean I was refunded the wrong amount that I was charged.”

Uber didn’t immediately respond to a request for comment. The company told The Washington Post that it would correct the fares and that customers would be charged the lower amounts, although their credit cards may temporarily reflect the higher charges.

It wasn’t immediately clear how many consumers were impacted by the glitch.

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