SPRINGFIELD, Mo — Some AT&T business customers were facing problems using their landline phones, according to AT&T Director of corporate Communications Katie Nagus.
Nagus said in a statement that the issue only affected business customers and has been resolved.
“Service is restored for business voice customers affected by a software issue earlier today. We apologize to our customers who were affected,” Nagus said in the statement.
A news release from the City of Springfield said some AT&T customers in Greene County, possibly even nationwide, may not have been able to call 9-1-1 from a landline phone.
Nagus said some businesses couldn’t use their desk phones due to a software problem. She said it wasn’t a 9-1-1 issue and that cell phones still worked.
She’s unsure how it impacted everyone.
Springfield and Greene County 9-1-1 Emergency Communications Director Zim Schwartze was aware of the issue and confirmed that AT&T was working to fix the problem, according to the release from the city.
Schwartze said to call 417-862-7911 if you have AT&T and can’t call 9-1-1.