App Delivers Real-Time Updates to Families with Loved Ones in Hospitals


ORLANDO — When someone is in the hospital, it’s hard for loved ones who can’t be there all the time.

Now, some hospitals are using a new technology that gives families real-time updates.

This family found themselves in a terrible situation when Hurricane Irma hit Florida.  

The Orlando hospital was on lockdown and the parents of a newborn in NICU were unable to see him for two days.

A new app called “Ease” kept them updated.  

Nurses snapped photos and videos to send to families.

“It just made the day for them,” Roxanne Baggitt, RN at Winnie Palmer Hospital, said. “And I think the next morning we took a little video after the hurricane and had him waving and say Hurricane Irma that was no big deal.”

The technology lets hospitals update the status of medical procedures.

To protect patient privacy, all communications disappear after 60 seconds.

The “Ease” technology is currently available in 29 hospitals nationwide.

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