30°F
Sponsored by

With Obamacare Roadblocks, Some Still Explore Their Options

SPRINGFIELD, Mo. -- Though the website for the Affordable Care Act has been riddled with problems, one Springfield health system is getting closer to helping those interested successfully enroll.
SPRINGFIELD, Mo. -- Though the website for the Affordable Care Act has been riddled with problems, one Springfield health system is getting closer to helping those interested successfully enroll.

The Affordable Care Marketplace under went a tech surge over the weekend. Whether it was that surge or persistence on the part of Mercy's Certified Application Counselors, KOLR10 was there as the first person counseled by Mercy successfully confirmed her eligibility to enroll.

But, the question that remains, and something this entire experiment hinges on, will she ultimately do it?

Ruthann Herring wanted to check out if she could save money on insurance using the Affordable Care Act Marketplace and still go to the hospital of her choice.

Herring is already insured.

"If you get this plan you can save even additional money, " said Marie, one of Mercy's Certified Application Counselors showing Ruthann the difference between the Gold, Silver and Bronze level.

Herring turned to Mercy Hospital certified application counselors for help and herring thinks it has made all of the difference.

"I think this is helping clarity for people because there's a lot of confused people," Herring told the counselor.

The enrollment counselors say people are excited about starting the process and many, like Herring are still just exploring their options.

"Most people are very excited about the prospect of having insurance who have not had it in the past,” says Tiffani Mallett, Mercy Certified Application Counselor. “As well as the benefits from the government for the cost sharing and the tax credits."

But, technical issues with the Marketplace website have thrown up roadblock after roadblock.

"At this point we have not made it through the entire enrollment process, however we do have several who are waiting on their eligibility statement," says Mallett.

Moments after making that statement that changed for Mercy and Ruthann Herring, her eligibility came through.

"It's always good to qualify in life especially when you are older," says Herring with a laugh.

Herring isn't ready to sign up just yet, however.

"I can't tell you that I just have to see if there are choices that I want or choices that I don't," says Herring.

Tiffani Mallett says despite the obstacles they will continue to push forward for small victories like this one.

"That we can just educate more people and enroll just as many as possible," explained Mallett
Herring said with the help of the certified application counselor she found the process clear and easy.

In a CBS poll about the Affordable Care Act sign up process only 12 percent think the sign up process is going well, 49 percent say it's not. But more than a third of Americans, 38 percent, can't evaluate how signup is going.

Page: [[$index + 1]]
comments powered by Disqus