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Parents Affected by Delayed Child Support Cards to Receive One-Time Payment, Assistance

JEFFERSON CITY, Mo. -- After a vendor failed to issue debit cards containing child support payments to approximately 10,000 Missouri families during Oct. 11-25, the state will issue additional one-time payments to those families.
JEFFERSON CITY, Mo. -- After a vendor failed to issue debit cards containing child support payments to approximately 10,000 Missouri families during Oct. 11-25, the state will issue additional one-time payments to those families.

According to a statement from The State of Missouri’s Office of Administration , Systems and Methods, Inc. (SMI) is the vendor of record responsible for issuing monthly child support payments to custodial parents through the State’s Department of Social Services (DSS).

A sub-contractor used by SMI failed to timely mail the cards and parents were unable to access their funds, affecting their ability to pay bills or purchase groceries.

The terms of the contract allow the State to asses SMI liquidated damages for the delay in issuing the cards during the extended timeframe.

SMI agreed to pay fees the State incurred due to the delay in payments in the amount of $6,848 as a liquidated damage.
 
In addition to paying liquidated damages, SMI will issue a letter to card recipients apologizing for the inconvenience related to SMI’s failure to timely mail the smiONE card.

SMI has also agreed to assist individuals who incurred late-payment fees or other associated charges.

Finally, SMI will make a one-time deposit to impacted custodial parent cards totaling approximately $290,000. These payments will be added during the next payment cycle.
 
Parents can call the smiONE card customer service line at 1-855-403-8342 or go to the website for more information.
 
 
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