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Delayed Holiday Shipping

UPS and FedEx are delivering a lot of overdue packages. Whether or not you received a late package could depend on the part of the country in which you live.
SPRINGFIELD, Mo. -- The morning after Christmas, Jackie Shaffer was ready to address customers in search of their missing packages.

"Quite honestly, we were ready for some calls," said Shaffer, a local owner of one the many The UPS Store locations in Springfield. "We haven't received one, so we very pleased that whomever shipped out of our store- everything went fine for them."

Luckily, this was the case for Shaffer and her customers. However, for many other parts of the country, people woke up to discover missing deliveries that were supposed to arrive in time for Christmas.

Both UPS and FedEx acknowledged getting swamped by shipment orders that were supposed to arrive in time for the holiday. According to a UPS spokesperson, "UPS apologizes to both shipping and receiving customers who may have delays." Meanwhile, Fedex stated "our 300 team members delivered outstanding service during this holiday season" and that "every single package is important to us and we will continue to work directly with customers to address any isolated incidents."

Contributing to the shipping delays are an increase in online shopping, harsh winter weather conditions, and last-minute shopping and shipping by customers.

"There's always the last mintue people, and a lot of it is people get their stuff online and want to see it," said Tanner Dean, a sales associate at The UPS Store along S. National Ave. "They're waiting for that package to get here and they rush in here to try to get it there."

Even with the passing of Christmas Day, some customers are still shipping packages for the holidays.

"We all seem to be procrastinators," said Joan McClennen, a Springfield resident. "I bought the gifts early. I even wrapped them, but I got here the 24th and they were closed. It still would've been late."

McClennen said she has always tended to ship gifts late, but has learned her lesson.

"Next year, i'll try to be earlier," McClennen said.

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