Novella Whittington has volunteered at this Mercy Hospital desk for ten years.
It might be Christmas Eve, but for her, it's just a regular Tuesday.
"I have a son that lives in Florida, but he's not coming in this Christmas so I said I'd work Christmas Eve," she said.
Before volunteering, she was a nurse for 35 years.
Whittington said she feels for the families having to spend the holiday at the hospital.
"It's sad to see families have to be away from home for one thing and for patients to have to be in the hospital is always sad," she said.
She hopes that by giving her time on Christmas Eve she can help brighten their day.
"It's nice to be able to help families in a sad situation," she said.
Fellow volunteer David Cherry is working along side Whittington this holiday.
"The people need to see a friendly face at the hospital, they need to connect with somebody when they are here," he said.
His family is out of town, so he's happy to spend the day here helping however he can.
"We as volunteers can be a friendly face and can assist, can direct," he said.
About 40 volunteers spent the day at Mercy, glad to be there to spread some Christmas cheer.
Volunteers also spent their time at Cox Hospital Tuesday.
Copyright 2015 Nexstar Broadcasting, Inc. All rights reserved. This material may not be published, broadcast, rewritten, or redistributed.