Acting Secretary: VA Department is in "Midst of Serious Crisis"

Published 07/22 2014 07:11PM

Updated 07/22 2014 07:22PM

ST. LOUIS, Mo. -- The acting Secretary of the Veterans Affairs Department admits the agency has a lot of work to do to improve service.

Sloan Gibson visited St. Louis Tuesday for the Veterans of Foreign Wars National Convention.

Gibson told veterans he has put a freeze on hiring at VA central offices and suspended all senior performance awards for the year.

He has also visited 12 VA medical centers across the country to get a first hand look at the problems.

“The Department of Veterans Affairs is in the midst of its most serious crisis in more than a generation,” says Gibson. “I know that and you know that. We're updating the antiquated appointment scheduling system with the VFW and VFOs actively engaged in that process; beginning with near term enhancements to the existing system and ending with the acquisition of a comprehensive, state of the art, commercial off the shelf scheduling system.”

Those scheduling problems at the VA have been blamed for the deaths of some veterans waiting for care.

Copyright 2016 Nexstar Broadcasting, Inc. All rights reserved. This material may not be published, broadcast, rewritten, or redistributed.

Top Videos